"Add to Calendar" time is not the same as event time

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jallebach
"Add to Calendar" time is not the same as event time

I am having difficulty with the "add to calendar" feature that is available when a volunteer uses the "Manage" link in the confirmation email.

The set time for my event is 7:45 a.m - 8:30 a.m. When I click the "manage" link and view all of my confirmed volunteer sign-ups, I see the correct time listed there. However, when I attempt to add the event to my calendar, the times default to one hour later than the scheduled event (i.e. 8:45 a.m.- 9:30 a.m.). I have verified that our organization is set to the America/New York time zone.

Is this a glitch, or have I done something wrong? Thank you.

paul
Thanks

Thanks for reporting the problem. We should have some more information about this for you later today.

Paul

paul
We've been unsuccessful

We've been unsuccessful trying to reproduce this on a few different computers (both Windows and Mac). The iCalendar event being sent from iVolunteerOnline appears to have the date, time and timezone information set correctly.

It's possible you computer's time zone may be set incorrectly and it's making the adjustment based on that. Can you check your computer's timezone and more specifically the daylight savings time setting? Please let us know what you find or if you have any questions about how to do that.

Paul

jallebach
More than one computer

I have been able to replicate this on two separate computers in my house. Both have clocks set for EST with daylight savings time updates. Interestingly, when I changed one of the computers to be on Central time, the time of the event populated correctly in the "add to calendar" link. Are you all in the central time zone? I'm thinking maybe you could replicate it if you changed the clock on your computer to EST.

paul
EST

Actually we are in the eastern time zone so our clocks are already set to EST. I even signed up for one of your events while testing to see if there was a problem with the event. We've tested with MS Outlook in windows and iCal on the Mac and everything looks good.

What calendar program are you using, operating system etc? You can email that to me at paul@ivolunteer.com.

Paul

lwilson3
'Add to Calendar' gives wrong time

I am having this same problem - when using the 'Add to Calendar' option the ical event times are one hour later than the actual iVolunteer times.

Please can you assist urgently? I have sent emails to several hundred volunteers (encouraging them to add to calendar) before discovering this problem.

Thanks
Lisa

tad
Lisa,We are looking into this

Lisa,

We are looking into this. Our server appears to be creating the correct ICal event in Pacific/Fiji time (e.g. 9am), but then it shows up in Outlook in New York time what appears to be an hour late (4pm since Google says it should be at 3pm).

UPDATE: Looks like there is a fix available for a know issue with ICal and the Fiji time zone. We are working to apply this fix as quickly as possible and will follow up.

Tad