FAQ Category: Administration Questions

Can I Embed a Home Page or Event Signup Sheet on my website?

You can embed a Home Page or Event Signup Sheet using an iframe tag.  Here is a really simple example of an ivolunteer.com home page in an iframe tag: <iframe src=”http://myorganization.ivolunteer.com”></iframe> The iframe tag has other options that you may review here.

When I link my organization or Event from Facebook, how can I get it to display my logo?

If you set a logo for an event, that Event’s logo will appear on Facebook.  To do this, sign in as an Administrator and select the relevant event.  Go to the Settings tab | Logo sub-tab.  Press Set Logo, then either type in a link to a logo hosted on your own website, or press Select to upload an image file from …

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How do I edit my Home Pages?

When logged in as Primary Administrator or Organization Administrator, click on the Organization menu | Home Pages tab.  Here you can add and edit Home Pages.

What can I change on my Home Page?

You can change the Home Page Title, Visibility / Accessibility, Unique ID (not available on the Primary Home Page), Event Display Type, Event Sort Order, and the Welcome Message. Home Page Title – this is the title for your Home Page. E.g. “My Organization’s Events.” Unique ID – is the extra part of the URL for accessing the Home Page only from the URL.  E.g. …

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What is a Primary Home Page?

When you first sign up to use ivolunteer.com (either a free trial or a subscription) your organization is assigned a primary home page URL — for example, http://myorganization.ivolunteer.com, the first part of the URL is the Unique ID you chose when you signed up.  The page at this URL can contain any future active events that are also …

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I need to see extra information from my volunteers in my database. Where can I put this information?

We have added the ability for you to add Custom Database Fields for your volunteers’ database entries. Your Database Fields are now managed in the Organization Menu > Settings tab in the Database sub-tab. Here you can see all database fields, their types, and you can now manage where they show up in your Organization. The button …

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I have someone in the database with two different email addresses. Is there a way to combine the entries so that they are only using one email?

Although you currently can’t merge two Participant records, you can transfer slots from one Participant another. Under the Database > Participants tab, find the Participant with the email address that you want to merge with another one. Click the More… button to the left of the Participant. Click Transfer X’s Slots Someone Else. Select the …

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Can I see the events each volunteer has volunteered for?

Yes.  On the Participants tab, click on the More… button next to the volunteer’s name you wish to look at.  Then click on “Activity” at the bottom of their information.  Here you can see all of the volunteer’s activity within the organization, including dates, times, and event names they sign up for.

How can I set it up so that someone is added to a group when they sign up?

There are two custom prompt types that will assign a volunteer to a group: DATABASE_GROUP and DATABASE_GROUP_DEFINED.  Simply add one of these prompts to your event and the volunteer will be assigned.  The DATABASE_GROUP prompt allows volunteers to choose which group they should be in, and the DATABASE_GROUP_DEFINED prompt will automatically assign them to a …

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What are Groups in my Database?

Groups are a way for you to organize your volunteers the way you want.  For example, you may wish to group volunteers by a skill set or a certification that they have, such as CPR certification. You could create a group titled “CPR Certified” that contains all of your volunteers who have completed CPR training. …

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How do I populate my Database?

The easiest / best way is to let your volunteers do it.  Whenever someone signs up for an event they are automatically added to your database.  You can also manually add volunteers to the Database one at a time. You can also bulk add volunteers to the Database.  To do this go into the Database menu | Participants tab …

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What is my ivolunteer.com Database?

Your database stores basic information about your volunteers such as their email address, name, street address, phone numbers, etc.  It can help you manage your volunteers by allowing you to record some extra information for each volunteer, create groups of volunteers, promote events to your volunteers and even restrict Event Tasks to select groups of …

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