How do I link directly to a task in my event?
To link a volunteer directly to a Task area in your signup sheet, you can add an anchor ID to the Task and link to it. NOTE: Anchor links only work for Task areas that are neither hidden nor in the past.
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I created a year-round event. Is there a way to hide dates that already happened in the past?
Yes, you can hide tasks where all of the slots in the task happened in the past. Slots that happened int he past will still be displayed in the same task with other current slots, but they will not have a Volunteer button. To make sure this works Under the Settings tab | Display sub-tab check the option “Hide…
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How do I use Custom Prompts? What do they do?
Custom Prompts is a feature that allows you to define extra prompts that will be requested when a participant signs up for a slot. To view the training video on how to create custom prompts, click here. NOTE: Custom Prompts will appear after the required prompts Email, First Name, and Last Name.
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Can we display our logo on the sign-up sheet?
Yes, you can add a logo already defined in the Organization or Event as the Organization Logo or the Event Logo. If you don’t already have an image defined for the Event, go into the Event Settings tab | Logo sub-tab and click on “Set Logo…” Here you can input a URL to a website where your Logo is located,…
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Can I define one slot that signs up multiple volunteers?
Yes. In the Signup Sheet Design tab of the selected event, select the slot position and then modify the number of volunteers for that slot position.
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How can I print name badges for my volunteers to wear at my event?
Go into the Reports tab, and select the Name Badges report. Choose the format, PDF or Excel spreadsheet; the Sort/Group option, Name or Date; the Page Size, Avery 5390 or Avery 5395; and the Date Range. Then choose from these options to display on the Name Badges: Show event name Show task name. Pages are…
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Is there a way to run a report on any unfilled slots?
Under the Organization page click on the Reports Tab, select the Sign In Sheet Report, the Signup Sheet, or the One Slot Per Row Reports, and under the Options, click on the button next to “Include unfilled slots” as well as any other criteria you would like to have on the report. Click on the events you would…
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Can I see what date/time volunteers signed up?
The Administrator can view this information in the Activity Log tab of the Event. Additionally, the Administrator can view the Activity Log report available in Reports.
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What is the difference between the Activity Log Report and the Activity Log tab?
Use the Report to display a concise view of an event’s volunteer schedule. This should also be your final view of an event’s volunteer plan. The Report displays an event in two formats: 1) The traditional row- column model just like the sign-up sheet and 2) a detailed one slot per row model. If you…
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Is it possible to run Reports on multiple Events?
Yes, you can select any event and go to the Reports tab. From there, you can choose a Report to run, and then click the check boxes next to the Events to choose which Events you would like to run the Report on.
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How do Organization vs. Event Settings work?
The Organization has default Settings, and each Event has its own copy of Settings. When you add a new Event, the new Event’s Settings are inherited from the Organization’s Settings, but can be tailored as needed for the Event. When you copy an Event, the Settings for that event are also copied. This means that…
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We know one of the benefits of ivolunteer.com is email verification of users without a formal username/password. Is it possible to have volunteers create a login with contact information?
When a volunteer signs up for the first time (or the Administrator signs up a volunteer on their behalf) the confirmation email contains a unique link through which that volunteer can access his or her volunteer commitments (and cancel a commitment if you allow self-cancellation). Whenever a volunteer signs up or receives a reminder, that…
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Is there a way to set up a PayPal button on the volunteer signup forms so that they can donate money at the same time?
You can add a link to your PayPal account either in the instructions for your organization’s home page, instructions on an event signup page, or as a custom prompt in the volunteer signup screen. However, ivolunteer.com does not currently tightly integrate with PayPal in such a way to guarantee that a payment is made as…
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Will I be able to get all of my volunteers back in the slots they signed up for if I restore an event?
The Restore Event button will restore all volunteers signed up for an Event, even those who haven’t confirmed yet, into the slots they signed up for.
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Will I be able to get my Event layout back with the Restore Event button?
Yes, the Restore Event button will restore your entire layout as well as all of your preferences and settings for the Event.
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I’ve accidentally deleted my event! Is there some way to restore it?
Yes, ivolunteer.com has a Restore Event button that allows you to restore any Event for up to 90 days after you have deleted it. It returns all of your settings, preferences and even your volunteers just as you had them before you deleted the event.
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Why am I having trouble editing with the Rich Text Editor?
There are known issues with running the Rich Text Editor on early versions of Internet Explorer. Try using Google Chrome or Firefox instead.
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How can I move a volunteer to a different slot?
First, sign the volunteer up for the new slot in the Manage tab. Then, cancel the slot you are moving them from. NOTE: When adding the volunteer to the slot, just start typing their name in the email box for a list of suggestions. Arrow down to the desired suggestion and hit the enter key to auto-fill…
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Can an Administrator make changes to an event after volunteers have started signing up?
Yes, if you add or move rows or columns then volunteers will shift appropriately to remain under the headings they signed up for. Be careful changing headers of rows or columns because volunteers will expect to have signed up under those headings. You cannot remove a row or column if there are volunteers signed up…
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Why is ivolunteer.com not requiring volunteers to confirm their commitment when NOT in Kiosk Mode?
After an email address has volunteered and verified once for an Organization, any subsequent sign-ups from that email address from the same browser will be auto-confirmed. That “Verification Required Once” behavior is the default Verification Mode. If you prefer for volunteers (outside of Kiosk Mode) to always receive a verification email that they must confirm,…