Can I have several laptops accessing the event page to sign up volunteers in Kiosk Mode?
Yes, ivolunteer.com is designed to support simultaneous volunteering from multiple computers accessing an event page, including in Kiosk Mode.
How do the Event and Task volunteer limits work together?
The Task volunteer limit restricts the number of volunteers able to sign up for a particular task. The Event volunteer limit restricts the number of volunteers for the entire event. The Task limit will automatically be set for the Event limit, and can be changed to a lower number per task if so desired.
Is there a way to disable volunteers’ access to an event while I’m still designing it?
Yes, if the Administrator does not click the “Activate” button to make the event Active, then volunteers will not be able to sign up for that event until the “Activate” button is clicked. If your event is already Active, you can click the “Deactivate” button to make the event in-active so that volunteers will not…
What if volunteers sign up for the same slot at the same time?
The first volunteer to submit their information will get it and a lock will be placed on the slot for ten minutes. The other volunteer will receive a message that the slot was just taken.
Why can volunteers see my event, but can’t sign up?
Check your dates for the Event in the Details tab. You may also want to review any dates in your Tasks in Signup Sheet Design.
Why does my event say that it already occurred when volunteers try to sign up?
The date that you put in the Event’s End Date field must be in the future or the current day.
How can I insert a hyperlink into the Screen Messages (Top Instructions)?
Go to the Settings tab | Screen Messages sub-tab OR the Signup Sheet Design tab | Instructions button. In the Top Instructions Editor, highlight the text that you want to be the hyperlink, and then press the Edit or Add Link icon. Key or paste the link you wish to use. You can provide a link to your own website, or press Select to upload a…
How can I add an agreement/waiver so that volunteers can read it and agree to it?
Go into the event you wish to add an agreement to, go into the Settings tab | Prompts sub-tab and add a Custom Prompt. Select the Checkbox type. Add a title of “I agree” and a short description that says “Click here to read the agreement.” Then check the Hyperlink option beside the description and type in a link to the agreement. The agreement…
Can we attach a PDF file and require that volunteers read it when they sign up?
While administering the relevant event, go to the Settings tab | Prompts sub-tab and add a Custom Prompt. Select the Checkbox type and enter text along the lines of “I have read the volunteer requirements” as the description, check the Hyperlink option beside the description and type a link to your PDF. The PDF can be on your own website, or you can press Select to…
My volunteers can’t see the Event link on my home page. Why is this?
An event will not show up on your main page when any of the following are true: The end date of the event is in the past The event has not been made active The event has been made hidden.
Do I need to remove all volunteers from a previous event?
No. We recommend that you copy the previous event and use the new copy.
Can I reuse an Event from last year?
To reuse an old Event, just copy the Event. This copies the structure of the event, not the volunteers. Then you can just make small adjustments to the event for the current year. Additionally, changing the event start date will change all of the dates in the event relative to the new start date.
Why can’t I see any of my events from last year? Did you delete them?
ivolunteer.com never deletes any of your Organization’s information without your consent. We hold all information for at least a year for inactive subscriptions and at least 5 years for active subscriptions. You may need to clear your filters. Above your Events list, you’ll see the heading Events (filtered). To clear your filters, click on the Clear…
Why do my events still say “past” when all my dates look correct?
Check your Task Date Option. If your task date option is: Task is on one day, your task will be set on the first day of your event. You can change this by changing the Task Date next to the drop down box Task spans Event Dates (no specific date) your event will not show as…
How can I see Events that occurred in the past?
To see all events, current and past, click the Clear Filters link above your Events list. To see only past events, click on the Filters & Sort Order link above your Events and in the Status Filter dropdown menu select Only Past Events. Additionally, we recommend copying your old event and giving the copy a new start date to reuse old…
How can I block off slots for a group or groups of volunteers?
One way to do this is to go into the Manage tab and add volunteers using an email address designated for that group. Then when you receive the list of volunteers for that group, you can go back into manage and make the changes A second option is to stagger signups over time. For example, suppose you…
Can I change my Organization Unique ID?
We can change it for you upon request. If you need to have your Organization Unique ID changed, please contact support at support@ivolunteer.com and provide your first and second choices for an alternate Unique ID.
Do you have to give my participants the ability to opt-out of receiving reminders?
Yes, the FCC CAN-SPAM ACT says that we have to provide a way for recipients to opt-out from receiving unwanted email messages. Additionally this policy helps to keep ivolunteer.com mail from being blocked by email providers.
Is there a way to disable online cancellations?
Yes, in your Event, under the Details tab | Dates section, there is a dropdown menu of your options for Self Cancellation, including “Self Cancellations Are Not Allowed,” “Midnight Following the Task/Slot Date(s),” “Midnight Just Before Task/Slot Date(s),” 12 hours prior, daily increments, etc.
How do I remove a volunteer?
A volunteer can cancel themselves if the Administrator has elected to allow Self Cancellations (Event menu | Details tab). The Administrator can cancel any volunteer from the Manage tab in a selected event by clicking on the volunteer’s name and then clicking the Cancel button.