FAQ Category: Administrators/Contacts

I am one of the administrators for our account. I have forgotten my password.

A I am one of the administrators for our account. I have forgotten my password. Go to your administrative login (i.e. https://your_account_id.ivolunteer.com/admin).  Type in the email address on file and then click on Forgot My Password and the password will be emailed to that address. If you need additional assistance contact support@ivolunteer.com Permalink

The person who set this account up no longer works with us, how do I change the email contact?

A The person who set this account up no longer works with us, how do I change the email contact? Log in using the previous email contact, then go to the Organization page | Details tab and change contact information there.  Be sure to hit the Save button when you are done making changes in this tab.  The next time you …

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How can I choose who gets Administrator/Contact Notification Emails?

A How can I choose who gets Administrator/Contact Notification Emails? Only the Event Design Administrator, the Organization Administrator or the Primary administrator can choose who gets Administrator/Contact Notification emails.  With the Event selected, go to the Settings tab | Emails sub-tab and check any applicable notifications they wish to receive. Permalink

Can we have multiple Administrators?

A Can we have multiple Administrators? Yes, you can create as many administrators as you need.  You can control what each administrator can do with permissions.  There are four levels of permissions: ORGANIZATION level administrators can do everything that the Primary Administrator can do except update information on the Organization Details page. EVENT DESIGN level …

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