FAQ Category: General Questions

Is there some way to auto-fill information once someone has signed up for an event?

A Is there some way to auto-fill information once someone has signed up for an event? Auto-complete, which is on by default, allows a volunteer to just enter their email address when signing up for a slot.  The rest of their information, including any custom fields, is automatically filled.  This also works from the Administrator’s …

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Are you working on any upgrades?  Will I receive the upgrades?

A Are you working on any upgrades?  Will I receive the upgrades? Yes, we expect to be working on upgrades as long as there are ways to make things easier for our customers.  Customers are upgraded automatically as new features become available. Permalink

Can one event span multiple days?

A Can one event span multiple days? Yes.  Specify different start and end dates for your event.  Each task can then be assigned to a different date within the start and end dates. Permalink

How long does information stay in the system?

A How long does information stay in the system? We currently retain all event structure and volunteer information at least five years for active accounts at least one year for inactive accounts, because some customers renew seasonally. Permalink

Is my data backed up?

A Is my data backed up? Yes.  The system is backed up to avoid a loss in the event of a system failure.  You can backup your own individual event information by running a Report or Exporting events to Excel.  Be sure to review this topic in the license agreement (available for review in the …

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Can you tell me what organizations are running events I might volunteer for?

A Can you tell me what organizations are running events I might volunteer for? ivolunteer.com does not match volunteers to organizations that are running events.  We respect the privacy and security of our customer organization and we do not publicly share or advertise any event or volunteer information.  It is up to each organization to …

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How do I get additional help?

A How do I get additional help? Please email questions to support@ivolunteer.com.  You may also call our support number at 866.826.7926 (dial 2 for support). Permalink

Is there online help?

A Is there online help? We offer several resources to help you with ivolunteer.com, including our comprehensive Administrative Help and our growing list of video tutorials. Permalink

What web browsers are supported?

A What web browsers are supported? Volunteers can use just about any browser commercially available that supports javascript, including browsers on many mobile devices like the iPhone, Android and recent versions of Blackberry.  For administration of ivolunteer.com, we recommend using current versions of Chrome, Firefox, or Internet Explorer 9 or 10.  Google Chrome is our …

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What is ivolunteer.com?

A What is ivolunteer.com? ivolunteer.com is a volunteer scheduling software program designed for volunteer coordinators to help with the process of signing up volunteers for events. Permalink