FAQ Category: General Questions

Is there some way to auto-fill information once someone has signed up for an event?

Auto-complete, which is on by default, allows a volunteer to just enter their email address when signing up for a slot.  The rest of their information, including any custom fields, is automatically filled.  This also works from the Administrator’s side, by entering the email address of a volunteer, the rest of their information will be …

Is there some way to auto-fill information once someone has signed up for an event? Read More »

Can one event span multiple days?

Yes.  Specify different start and end dates for your event.  Each task can then be assigned to a different date within the start and end dates.

How long does information stay in the system?

We currently retain all event structure and volunteer information at least five years for active accounts at least one year for inactive accounts, because some customers renew seasonally.

Is my data backed up?

Yes.  The system is backed up to avoid a loss in the event of a system failure.  You can backup your own individual event information by running a Report or Exporting events to Excel.  Be sure to review this topic in the license agreement (available for review in the online checkout process) when you purchase …

Is my data backed up? Read More »

Can you tell me what organizations are running events I might volunteer for?

ivolunteer.com does not match volunteers to organizations that are running events.  We respect the privacy and security of our customer organization and we do not publicly share or advertise any event or volunteer information.  It is up to each organization to promote their events hosted on ivolunteer.com to their own pool of volunteers.

How do I get additional help?

Please email questions to support@ivolunteer.com.  You may also call our support number at 866.826.7926 (dial 2 for support).

Is there online help?

We offer several resources to help you with ivolunteer.com, including our comprehensive Administrative Help and our growing list of video tutorials.

What web browsers are supported?

Volunteers can use just about any browser commercially available that supports javascript, including browsers on many mobile devices like the iPhone, Android and recent versions of Blackberry.  For administration of ivolunteer.com, we recommend using current versions of Chrome, Firefox, or Internet Explorer 9 or 10.  Google Chrome is our browser of choice and performs extremely …

What web browsers are supported? Read More »

Does ivolunteer.com work equally on a Mac as well as a PC?

ivolunteer.com works well on Macs, PCs, Linux, iPads and Smart Phones (our own developers use Macs, PCs, and Linux!). While ivolunteer.com is optimized to work very well in most browsers for both volunteers and administrators, we recommend using Google Chrome for optimal performance for administrators when events get very large (e.g. 1,000+ volunteers).

What is ivolunteer.com?

ivolunteer.com is a volunteer scheduling software program designed for volunteer coordinators to help with the process of signing up volunteers for events.