FAQ Category: General Questions

A Are you working on any upgrades?  Will I receive the upgrades? Yes, we expect to be working on upgrades as long as there are ways to make things easier for our customers.  Customers are upgraded automatically as new features become available. Permalink

A Can one event span multiple days? Yes.  Specify different start and end dates for your event.  Each task can then be assigned to a different date within the start and end dates. Permalink

A How long does information stay in the system? We currently retain all event structure and volunteer information at least five years for active accounts at least one year for inactive accounts, because some customers renew seasonally. Permalink

A Is my data backed up? Yes.  The system is backed up to avoid a loss in the event of a system failure.  You can backup your own individual event information by running a Report or Exporting events to Excel.  Be sure to review this topic in the license agreement (available for review in the …

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A Are volunteers’ email addresses safe and private? Volunteers’ email addresses are only transmitted and visible to the user signed on as an Administrator, and are only used by the ivolunteer.com system to send system-generated confirmation emails.  ivolunteer.com will never send unsolicited email or use or share your email addresses in any way.  ivolunteer.com will …

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A Will you display third-party ads in my account or in my events? No! ivolunteer.com does not display third-party advertisements to our customers or to their volunteers/participants. Permalink

A What is your privacy policy? We take privacy seriously. Here is a link to our policy. Permalink

A Can you tell me what organizations are running events I might volunteer for? ivolunteer.com does not match volunteers to organizations that are running events.  We respect the privacy and security of our customer organization and we do not publicly share or advertise any event or volunteer information.  It is up to each organization to …

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A How do I get additional help? Please email questions to support@ivolunteer.com.  You may also call our support number at 866.826.7926 (dial 2 for support). Permalink

A Do you provide any training? There is a growing list of training videos you can view here. Permalink

A Is there online help? We offer several resources to help you with ivolunteer.com, including our comprehensive Administrative Help and our growing list of video tutorials. Permalink

A What web browsers are supported? Volunteers can use just about any browser commercially available that supports javascript, including browsers on many mobile devices like the iPhone, Android and recent versions of Blackberry.  For administration of ivolunteer.com, we recommend using current versions of Chrome, Firefox, or Internet Explorer 9 or 10.  Google Chrome is our …

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A Does ivolunteer.com work equally on a Mac as well as a PC? ivolunteer.com works well on Macs, PCs, Linux, iPads and Smart Phones (our own developers use Macs, PCs, and Linux!). While ivolunteer.com is optimized to work very well in most browsers for both volunteers and administrators, we recommend using Google Chrome for optimal …

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A What is ivolunteer.com? ivolunteer.com is a volunteer scheduling software program designed for volunteer coordinators to help with the process of signing up volunteers for events. Permalink