FAQ Category: General Questions

Yes, we expect to be working on upgrades as long as there are ways to make things easier for our customers.  Customers are upgraded automatically as new features become available.

Yes.  Specify different start and end dates for your event.  Each task can then be assigned to a different date within the start and end dates.

We currently retain all event structure and volunteer information at least five years for active accounts at least one year for inactive accounts, because some customers renew seasonally.

Yes.  The system is backed up to avoid a loss in the event of a system failure.  You can backup your own individual event information by running a Report or Exporting events to Excel.  Be sure to review this topic in the license agreement (available for review in the online checkout process) when you purchase …

Is my data backed up? Read More »

Volunteers’ email addresses are only transmitted and visible to the user signed on as an Administrator, and are only used by the ivolunteer.com system to send system-generated confirmation emails.  ivolunteer.com will never send unsolicited email or use or share your email addresses in any way.  ivolunteer.com will never share, copy or review customers’ databases other …

Are volunteers’ email addresses safe and private? Read More »

No! ivolunteer.com does not display third-party advertisements to our customers or to their volunteers/participants.

We take privacy seriously. Here is a link to our policy.

ivolunteer.com does not match volunteers to organizations that are running events.  We respect the privacy and security of our customer organization and we do not publicly share or advertise any event or volunteer information.  It is up to each organization to promote their events hosted on ivolunteer.com to their own pool of volunteers.

Please email questions to support@ivolunteer.com.  You may also call our support number at 866.826.7926 (dial 2 for support).

There is a growing list of training videos you can view here.

We offer several resources to help you with ivolunteer.com, including our comprehensive Administrative Help and our growing list of video tutorials.

Volunteers can use just about any browser commercially available that supports javascript, including browsers on many mobile devices like the iPhone, Android and recent versions of Blackberry.  For administration of ivolunteer.com, we recommend using current versions of Chrome, Firefox, or Internet Explorer 9 or 10.  Google Chrome is our browser of choice and performs extremely …

What web browsers are supported? Read More »

ivolunteer.com works well on Macs, PCs, Linux, iPads and Smart Phones (our own developers use Macs, PCs, and Linux!). While ivolunteer.com is optimized to work very well in most browsers for both volunteers and administrators, we recommend using Google Chrome for optimal performance for administrators when events get very large (e.g. 1,000+ volunteers).

ivolunteer.com is a volunteer scheduling software program designed for volunteer coordinators to help with the process of signing up volunteers for events.