Archives: FAQs

How do I change my email address?

A How do I change my email address? To change your email address: Go to your personal volunteer page (this was the page you were directed to to confirm). Click the Settings button at the bottom of the page. Type in your new email address twice. Click the Save button. Please contact your event coordinator if you need further …

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Can I Embed a Home Page or Event Signup Sheet on my website?

A Can I Embed a Home Page or Event Signup Sheet on my website? You can embed a Home Page or Event Signup Sheet using an iframe tag.  Here is a really simple example of an ivolunteer.com home page in an iframe tag: The iframe tag has other options that you may review here. Permalink

When I link my organization or Event from Facebook, how can I get it to display my logo?

A When I link my organization or Event from Facebook, how can I get it to display my logo? If you set a logo for an event, that Event’s logo will appear on Facebook.  To do this, sign in as an Administrator and select the relevant event.  Go to the Settings tab | Logo sub-tab.  Press Set Logo, then either …

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How do I edit my Home Pages?

A How do I edit my Home Pages? When logged in as Primary Administrator or Organization Administrator, click on the Organization menu | Home Pages tab.  Here you can add and edit Home Pages. Permalink

What can I change on my Home Page?

A What can I change on my Home Page? You can change the Home Page Title, Visibility / Accessibility, Unique ID (not available on the Primary Home Page), Event Display Type, Event Sort Order, and the Welcome Message. Home Page Title – this is the title for your Home Page. E.g. “My Organization’s Events.” Unique ID – is the extra part of the URL for …

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What is a Primary Home Page?

A What is a Primary Home Page? When you first sign up to use ivolunteer.com (either a free trial or a subscription) your organization is assigned a primary home page URL — for example, http://myorganization.ivolunteer.com, the first part of the URL is the Unique ID you chose when you signed up.  The page at this URL can contain …

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I need to see extra information from my volunteers in my database. Where can I put this information?

A I need to see extra information from my volunteers in my database. Where can I put this information? We have added the ability for you to add Custom Database Fields for your volunteers’ database entries. Your Database Fields are now managed in the Organization Menu > Settings tab in the Database sub-tab. Here you can …

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I have someone in the database with two different email addresses. Is there a way to combine the entries so that they are only using one email?

A I have someone in the database with two different email addresses. Is there a way to combine the entries so that they are only using one email? Although you currently can’t merge two Participant records, you can transfer slots from one Participant another. Under the Database > Participants tab, find the Participant with the …

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What can I do with the Groups I create?

A What can I do with the Groups I create? You can promote your organization or events by sending an email to one or several of your groups.  You can also use groups to restrict an event task. Permalink

What are Groups in my Database?

A What are Groups in my Database? Groups are a way for you to organize your volunteers the way you want.  For example, you may wish to group volunteers by a skill set or a certification that they have, such as CPR certification. You could create a group titled “CPR Certified” that contains all of …

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How do I populate my Database?

A How do I populate my Database? The easiest / best way is to let your volunteers do it.  Whenever someone signs up for an event they are automatically added to your database.  You can also manually add volunteers to the Database one at a time. You can also bulk add volunteers to the Database.  …

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