General Administration Questions

No.  We recommend that you copy the previous event and use the new copy.

To reuse an old Event, just copy the Event.  This copies the structure of the event, not the volunteers.  Then you can just make small adjustments to the event for the current year.  Additionally, changing the event start date will change all of the dates in the event relative to the new start date.

ivolunteer.com never deletes any of your Organization’s information without your consent.  We hold all information for at least a year for inactive subscriptions and at least 5 years for active subscriptions. You may need to clear your filters.  Above your Events list, you’ll see the heading Events (filtered). To clear your filters, click on the Clear…

Check your Task Date Option.  If your task date option is: Task is on one day, your task will be set on the first day of your event.  You can change this by changing the Task Date next to the drop down box Task spans Event Dates (no specific date) your event will not show as…

To see all events, current and past, click the Clear Filters link above your Events list.  To see only past events, click on the Filters & Sort Order link above your Events and in the Status Filter dropdown menu select Only Past Events. Additionally, we recommend copying your old event and giving the copy a new start date to reuse old…

One way to do this is to go into the Manage tab and add volunteers using an email address designated for that group. Then when you receive the list of volunteers for that group, you can go back into manage and make the changes A second option is to stagger signups over time. For example, suppose you…

We can change it for you upon request. If you need to have your Organization Unique ID changed, please contact support at support@ivolunteer.com and provide your first and second choices for an alternate Unique ID.

Yes, the FCC CAN-SPAM ACT says that we have to provide a way for recipients to opt-out from receiving unwanted email messages.  Additionally this policy helps to keep ivolunteer.com mail from being blocked by email providers.

Yes, in your Event, under the Details tab | Dates section, there is a dropdown menu of your options for Self Cancellation, including “Self Cancellations Are Not Allowed,” “Midnight Following the Task/Slot Date(s),” “Midnight Just Before Task/Slot Date(s),” 12 hours prior, daily increments, etc.

A volunteer can cancel themselves if the Administrator has elected to allow Self Cancellations (Event menu | Details tab).  The Administrator can cancel any volunteer from the Manage tab in a selected event by clicking on the volunteer’s name and then clicking the Cancel button.

ivolunteer.com currently allows volunteers to self-cancel a slot they have signed up for, and then sign up for another slot.  A cancelled slot automatically becomes available again to other volunteers.

As the Administrator using the event’s Manage tab to add a volunteer, you can begin typing someone’s name or email into the email field for suggestions.  Down arrow to the desired suggestion and then hit the enter key to auto-fill the rest. You can also add participants from the Database by clicking the “Add From DB” button…

The first person to sign up for a slot will have the slot locked for ten (10) minutes. After ten minutes it is possible that someone could take the slot, although until someone else does the original person can still confirm.  Once the slot is confirmed, they can’t lose the slot unless they cancel the…

Each slot position has an hours field associated with it.  Volunteers can access this on their participant page which can be reached by using the link in the Confirmation Email they were sent when they signed up for the Event.  Additionally, Administrators can run a report on this information.

Run a Participants Report across all events you’re interested in totaling the hours for.  You can do this by selecting an Event and going to the Reports tab and choose the Participants Report.  To learn more about Reports, check out our FAQ on Reports, or view our Training Video.

We are occasionally asked to add support for sending text messages in addition to or instead of email. Text messages are something that we are still considering. However there are two challenges with texting. One is that bulk texting is much more expensive than e-mail so we would probably have to charge extra for this;…

Yes, ivolunteer.com is designed to allow your volunteers to sign up themselves instead of having them call or email you.  You will be able to link from your website to your organization’s page on ivolunteer.com.