By default, accounts are set to manual renewal and will expire at the end of the subscription term. You will not be charged anything further unless you choose to renew. New customers can start with a free trial to evaluate ivolunteer and may cancel a paid subscription within 30 days after purchase for a pro-rated…
When a volunteer signs up for the first time (or the Administrator signs up a volunteer on their behalf) the confirmation email contains a unique link through which that volunteer can access his or her volunteer commitments (and cancel a commitment if you allow self-cancellation). Whenever a volunteer signs up or receives a reminder, that…
You can add a link to your PayPal account either in the instructions for your organization’s home page, instructions on an event signup page, or as a custom prompt in the volunteer signup screen. However, ivolunteer.com does not currently tightly integrate with PayPal in such a way to guarantee that a payment is made as…
The Restore Event button will restore all volunteers signed up for an Event, even those who haven’t confirmed yet, into the slots they signed up for.
Yes, the Restore Event button will restore your entire layout as well as all of your preferences and settings for the Event.
Yes, ivolunteer.com has a Restore Event button that allows you to restore any Event for up to 90 days after you have deleted it. It returns all of your settings, preferences and even your volunteers just as you had them before you deleted the event.
There are known issues with running the Rich Text Editor on early versions of Internet Explorer. Try using Google Chrome or Firefox instead.
First, sign the volunteer up for the new slot in the Manage tab. Then, cancel the slot you are moving them from. NOTE: When adding the volunteer to the slot, just start typing their name in the email box for a list of suggestions. Arrow down to the desired suggestion and hit the enter key to auto-fill…
Yes, if you add or move rows or columns then volunteers will shift appropriately to remain under the headings they signed up for. Be careful changing headers of rows or columns because volunteers will expect to have signed up under those headings. You cannot remove a row or column if there are volunteers signed up…
After an email address has volunteered and verified once for an Organization, any subsequent sign-ups from that email address from the same browser will be auto-confirmed. That “Verification Required Once” behavior is the default Verification Mode. If you prefer for volunteers (outside of Kiosk Mode) to always receive a verification email that they must confirm,…
Yes, ivolunteer.com is designed to support simultaneous volunteering from multiple computers accessing an event page, including in Kiosk Mode.
The Task volunteer limit restricts the number of volunteers able to sign up for a particular task. The Event volunteer limit restricts the number of volunteers for the entire event. The Task limit will automatically be set for the Event limit, and can be changed to a lower number per task if so desired.
Yes, if the Administrator does not click the “Activate” button to make the event Active, then volunteers will not be able to sign up for that event until the “Activate” button is clicked. If your event is already Active, you can click the “Deactivate” button to make the event in-active so that volunteers will not…
The first volunteer to submit their information will get it and a lock will be placed on the slot for ten minutes. The other volunteer will receive a message that the slot was just taken.
Check your dates for the Event in the Details tab. You may also want to review any dates in your Tasks in Signup Sheet Design.
The date that you put in the Event’s End Date field must be in the future or the current day.
Go to the Settings tab | Screen Messages sub-tab OR the Signup Sheet Design tab | Instructions button. In the Top Instructions Editor, highlight the text that you want to be the hyperlink, and then press the Edit or Add Link icon. Key or paste the link you wish to use. You can provide a link to your own website, or press Select to upload a…
Go into the event you wish to add an agreement to, go into the Settings tab | Prompts sub-tab and add a Custom Prompt. Select the Checkbox type. Add a title of “I agree” and a short description that says “Click here to read the agreement.” Then check the Hyperlink option beside the description and type in a link to the agreement. The agreement…
While administering the relevant event, go to the Settings tab | Prompts sub-tab and add a Custom Prompt. Select the Checkbox type and enter text along the lines of “I have read the volunteer requirements” as the description, check the Hyperlink option beside the description and type a link to your PDF. The PDF can be on your own website, or you can press Select to…
An event will not show up on your main page when any of the following are true: The end date of the event is in the past The event has not been made active The event has been made hidden.
