You can use the Re-Send Confirmation Link email (found in the Reminders/Email tab of the Event) or you can re-send them a confirmation notification by clicking on their name in the Manage tab and clicking the Send Confirmation Notification button.
Go to your administrative login (i.e. https://your_account_id.ivolunteer.com/admin). Type in the email address on file and then click on Forgot My Password and the password will be emailed to that address. If you need additional assistance contact support@ivolunteer.com
Log in using the previous email contact, then go to the Organization page | Details tab and change contact information there. Be sure to hit the Save button when you are done making changes in this tab. The next time you log in, you will need to use the new email address. Note: Contact support@ivolunteer.com if you need assistance or call 866.826.7926 ext….
Yes, the Administrator can change this on the Details tab of the selected event.
There is no technical limit to the number of Event Administrators you can add. There is a report that shows each Event Administrator and which events they are managing.
Only the Event Design Administrator, the Organization Administrator or the Primary administrator can choose who gets Administrator/Contact Notification emails. With the Event selected, go to the Settings tab | Emails sub-tab and check any applicable notifications they wish to receive.
Yes, you can create as many administrators as you need. You can control what each administrator can do with permissions. There are four levels of permissions: ORGANIZATION level administrators can do everything that the Primary Administrator can do except update information on the Organization Details page. EVENT DESIGN level administrators can manage, view reports, create…
Yes, ivolunteer.com is designed to allow your volunteers to sign up themselves instead of having them call or email you. You will be able to link from your website to your organization’s page on ivolunteer.com.
Yes. We will keep your data in the system available for the next year unless you specifically ask us to remove it. When you are ready to re-subscribe, log in as the Primary Administrator as you did the previous year, go to the Organization menu | Subscription tab and select the desired subscription level. If…
Each subscription includes a maximum number of volunteers allowed in your database with unlimited signups per volunteer. For example, the Free Subscription allows for up to 15 volunteers in your database with unlimited signups per volunteer, and is a great way to try out ivolunteer.com. The Standard Subscription allows you to choose the number of…
Instead of a Free Trial, we now offer a 30-day Free Subscription with a maximum of 15 volunteers in your database and a single Primary Administrator for your Organization. This subscription is renewable, so after your 30 days are up, you can renew your subscription right away, or you can wait and come back to…
Take a look at our options here and select the subscription that will work best for your organization, or click here to get started with the free version and view our pricing options.
Auto-complete, which is on by default, allows a volunteer to just enter their email address when signing up for a slot. The rest of their information, including any custom fields, is automatically filled. This also works from the Administrator’s side, by entering the email address of a volunteer, the rest of their information will be…
Yes, we expect to be working on upgrades as long as there are ways to make things easier for our customers. Customers are upgraded automatically as new features become available.
Edit the slot that you don’t need and set the number of volunteers to zero (0).
Yes. Specify different start and end dates for your event. Each task can then be assigned to a different date within the start and end dates.
We currently retain all event structure and volunteer information at least five years for active accounts at least one year for inactive accounts, because some customers renew seasonally.
Yes. The system is backed up to avoid a loss in the event of a system failure. You can backup your own individual event information by running a Report or Exporting events to Excel. Be sure to review this topic in the license agreement (available for review in the online checkout process) when you purchase…
Volunteers’ email addresses are only transmitted and visible to the user signed on as an Administrator, and are only used by the ivolunteer.com system to send system-generated confirmation emails. ivolunteer.com will never send unsolicited email or use or share your email addresses in any way. ivolunteer.com will never share, copy or review customers’ databases other…
No! ivolunteer.com does not display third-party advertisements to our customers or to their volunteers/participants.
