We can change it for you upon request. If you need to have your Organization Unique ID changed, please contact support at support@ivolunteer.com and provide your first and second choices for an alternate Unique ID.
Yes, the FCC CAN-SPAM ACT says that we have to provide a way for recipients to opt-out from receiving unwanted email messages. Additionally this policy helps to keep ivolunteer.com mail from being blocked by email providers.
Yes, in your Event, under the Details tab | Dates section, there is a dropdown menu of your options for Self Cancellation, including “Self Cancellations Are Not Allowed,” “Midnight Following the Task/Slot Date(s),” “Midnight Just Before Task/Slot Date(s),” 12 hours prior, daily increments, etc.
A volunteer can cancel themselves if the Administrator has elected to allow Self Cancellations (Event menu | Details tab). The Administrator can cancel any volunteer from the Manage tab in a selected event by clicking on the volunteer’s name and then clicking the Cancel button.
ivolunteer.com currently allows volunteers to self-cancel a slot they have signed up for, and then sign up for another slot. A cancelled slot automatically becomes available again to other volunteers.
As the Administrator using the event’s Manage tab to add a volunteer, you can begin typing someone’s name or email into the email field for suggestions. Down arrow to the desired suggestion and then hit the enter key to auto-fill the rest. You can also add participants from the Database by clicking the “Add From DB” button…
The first person to sign up for a slot will have the slot locked for ten (10) minutes. After ten minutes it is possible that someone could take the slot, although until someone else does the original person can still confirm. Once the slot is confirmed, they can’t lose the slot unless they cancel the…
Each slot position has an hours field associated with it. Volunteers can access this on their participant page which can be reached by using the link in the Confirmation Email they were sent when they signed up for the Event. Additionally, Administrators can run a report on this information.
Run a Participants Report across all events you’re interested in totaling the hours for. You can do this by selecting an Event and going to the Reports tab and choose the Participants Report. To learn more about Reports, check out our FAQ on Reports, or view our Training Video.
We are occasionally asked to add support for sending text messages in addition to or instead of email. Text messages are something that we are still considering. However there are two challenges with texting. One is that bulk texting is much more expensive than e-mail so we would probably have to charge extra for this;…
Yes. Under the Events page, in the Settings tab | Emails sub-tab, under the Volunteer Emails heading, there is a dropdown box with three options: Confirmation Required Once Confirmation Always Required Confirmation Never Required Selecting “Confirmation Never Required” will eliminate email confirmations. NOTE: We do not recommend choosing “Confirmation Never Required” for normal use.
Yes, the Manage tab for the selected event allows the administrator to add volunteers without needing the volunteer to confirm. The administrator can also cancel volunteers on this tab.
The three most common reasons for email failure are: The volunteer provided a bad or misspelled address The email was delivered to a spam or junk-mail folder The volunteers retrieving email system is using an anti-spam product based on a challenge/response mechanism that ivolunteer.com’s automated email system cannot respond to. If #1 is the case,…
Yes, you can add additional information or instructions per event that will appear in the Confirmation and/or Reminder emails. Select the event, go to the Settings tab | Emails sub-tab and modify the email messages you wish to change and save your changes.
Signed in as the Administrator, click on the Reports tab and click on the Participants Report. This will give you a list of all the volunteers for the events selected, as well as their email addresses. You can then select those emails, copy and paste the addresses into the To field in your email program (or into the…
Scheduled reminders and thank you emails work off the date that the slot is on, based off of the Task Date Option. E.g. if you have a slot that is supposed to be on April 7th and you have a scheduled reminder set for one day in advance and a thank you one day after. …
To schedule an email for an event, go to the Event page and select the event you wish to schedule an email for and go to the Reminders/Email tab. Click the Schedule button. This will pull up your Organization Default email templates. You can further edit them here. When you’re finished editing your templates, you can choose from the Schedule, Send…
Log in as the Administrator, select an event, go to the Reminders/Email tab. You can add scheduled reminders to happen before the task dates and thank you messages for when the task is over by clicking on the Schedule button. Optionally, you can create a reminder to send now by clicking on the Send Now button.
The two different ways to send reminders are to send them immediately or to schedule them. You can schedule reminders to be sent relative to the task/slot dates. For example, if the reminder is scheduled one day prior to the task slot, it will be sent out the day before the task is scheduled.
You can use the Re-Send Confirmation Link email (found in the Reminders/Email tab of the Event) or you can re-send them a confirmation notification by clicking on their name in the Manage tab and clicking the Send Confirmation Notification button.
