FAQs

There are known issues with running the Rich Text Editor on early versions of Internet Explorer.  Try using Google Chrome or Firefox instead.

First, sign the volunteer up for the new slot in the Manage tab.  Then, cancel the slot you are moving them from. NOTE: When adding the volunteer to the slot, just start typing their name in the email box for a list of suggestions. Arrow down to the desired suggestion and hit the enter key to auto-fill…

Yes, if you add or move rows or columns then volunteers will shift appropriately to remain under the headings they signed up for.  Be careful changing headers of rows or columns because volunteers will expect to have signed up under those headings. You cannot remove a row or column if there are volunteers signed up…

After an email address has volunteered and confirmed once for an Organization, any subsequent sign-ups from that email address from the same browser will be auto-confirmed.  That “Confirmation Required Once” behavior is the default Confirmation Mode.  If you prefer for volunteers (outside of Kiosk Mode) to always receive the confirmation email that they must confirm,…

Yes, ivolunteer.com is designed to support simultaneous volunteering from multiple computers accessing an event page, including in Kiosk Mode.

The Task volunteer limit restricts the number of volunteers able to sign up for a particular task.  The Event volunteer limit restricts the number of volunteers for the entire event.  The Task limit will automatically be set for the Event limit, and can be changed to a lower number per task if so desired.

Yes, if the Administrator does not click the “Activate” button to make the event Active, then volunteers will not be able to sign up for that event until the “Activate” button is clicked.  If your event is already Active, you can click the “Deactivate” button to make the event in-active so that volunteers will not…

The first volunteer to submit their information will get it and a lock will be placed on the slot for ten minutes.  The other volunteer will receive a message that the slot was just taken.

Check your dates for the Event in the Details tab.  You may also want to review any dates in your Tasks in Signup Sheet Design.

The date that you put in the Event’s End Date field must be in the future or the current day.

Go to the Settings tab | Screen Messages sub-tab OR the Signup Sheet Design tab | Instructions button.  In the Top Instructions Editor, highlight the text that you want to be the hyperlink, and then press the Edit or Add Link icon. Key or paste the link you wish to use.  You can provide a link to your own website, or press Select to upload a…

Go into the event you wish to add an agreement to, go into the Settings tab | Prompts sub-tab and add a Custom Prompt. Select the Checkbox type. Add a title of “I agree” and a short description that says “Click here to read the agreement.” Then check the Hyperlink option beside the description and type in a link to the agreement. The agreement…

While administering the relevant event, go to the Settings tab | Prompts sub-tab and add a Custom Prompt.  Select the Checkbox type and enter text along the lines of “I have read the volunteer requirements” as the description, check the Hyperlink option beside the description and type a link to your PDF.  The PDF can be on your own website, or you can press Select to…

An event will not show up on your main page when any of the following are true: The end date of the event is in the past The event has not been made active The event has been made hidden.

No.  We recommend that you copy the previous event and use the new copy.

To reuse an old Event, just copy the Event.  This copies the structure of the event, not the volunteers.  Then you can just make small adjustments to the event for the current year.  Additionally, changing the event start date will change all of the dates in the event relative to the new start date.

ivolunteer.com never deletes any of your Organization’s information without your consent.  We hold all information for at least a year for inactive subscriptions and at least 5 years for active subscriptions. You may need to clear your filters.  Above your Events list, you’ll see the heading Events (filtered). To clear your filters, click on the Clear…

Check your Task Date Option.  If your task date option is: Task is on one day, your task will be set on the first day of your event.  You can change this by changing the Task Date next to the drop down box Task spans Event Dates (no specific date) your event will not show as…

To see all events, current and past, click the Clear Filters link above your Events list.  To see only past events, click on the Filters & Sort Order link above your Events and in the Status Filter dropdown menu select Only Past Events. Additionally, we recommend copying your old event and giving the copy a new start date to reuse old…

One way to do this is to go into the Manage tab and add volunteers using an email address designated for that group. Then when you receive the list of volunteers for that group, you can go back into manage and make the changes A second option is to stagger signups over time. For example, suppose you…